How do I get verified?

To start your verification, go to the Verification section in your dashboard settings and click Get Verified.

You will be securely redirected to Veriff to complete the verification process.

Step 1: Open verification

Step 2: Prepare your ID

You will need a valid government issued identity document. Accepted document types may include:

Passport
National ID card
Driver’s license
Residence permit

Make sure your document is valid, not expired, and clearly readable.

Step 3: Capture your document

You may be asked to take clear photos of the front and back of your ID document.

For best results:

Use bright, even lighting
Make sure all text is clear and readable
Keep the full document visible
Avoid blur, glare, and cropped edges

Step 4: Take a selfie

Veriff will ask you to complete a live selfie check to confirm that your identity matches your document.

For a smoother process, avoid sunglasses, hats, or anything covering your face.

Step 5: Complete verification

Once your document and selfie have been submitted, Veriff will review your information. Most verifications are completed within seconds, but some may require a short manual review.

Common questions

Which documents are accepted?

Common government issued identity documents are supported, including passports, national ID cards, driver’s licenses, and residence permits.

Unsupported documents include school IDs, birth certificates, library cards, and other membership cards.

Why was my verification rejected?

Common reasons include:

Blurry or unreadable ID photos
An expired or unsupported document
Details that do not match
A failed selfie check

If your verification is rejected, follow the instructions shown during the process and try again with clearer images or another supported document.

Can I complete verification on a phone?

Yes. You can complete verification on a mobile device. In many cases, this is the easiest way to take document photos and complete the selfie check.

Can I verify for someone else?

No. The person completing verification must be the same person shown on the identity document.

What if I still cannot complete verification?

Contact support if you are still having trouble completing verification.